We all face potential confrontations where a person hasn’t done what they said or what was expected of them.  Many of us find this confrontation difficult.  We either run away or become threatening.

In the first group, fear makes us unable to talk face-to-face about difficult issues.  And this fear – fear of upsetting, feeling awkward, uncomfortable or embarrassed, being challenged, having an argument – turns simple issues into damaging major problems capable of destroying relationships and losing business.

In the second group, we go on the attack.  We resort to forcing our ideas, cutting people off, overstating our arguments and even resorting to insults.

We need to find the middle-ground and control the confrontation.  And this two-day workshop shows you how.

You learn how to confront failed promises, unmet expectations and unacceptable behaviour in a way that is non-threatening and effective.

The workshop is run by Peter Moneypenny and is for a maximum of 8 delegates.